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    Umgeni Water 5-Year Cleaning Services Tender in Durban

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    Umgeni-uThukela Water (UUW) has issued an open Request for Bid under reference 2025/009(A) for the Provision of Cleaning Services at the Durban Heights Waterworks and UUW Durban Heights Training Centre for a period of five (5) years. This long-term contract aims to maintain the highest standards of hygiene, safety, and operational cleanliness across critical water infrastructure and training facilities in KwaZulu-Natal. The tender was published on Wednesday, 3 December 2025, with a closing deadline of Thursday, 29 January 2026 at 12:00 PM.

    Tender Overview and Facility Scope

    The scope covers two key UUW sites: the Durban Heights Waterworks, a major water treatment and pumping complex, and the UUW Durban Heights Training Centre, which hosts staff development programs. The appointed service provider will be responsible for end-to-end cleaning across offices, operational areas, restrooms, kitchens, parking zones, and specialized technical spaces—including high-rise windows, tunnels, compressors rooms, and meter chambers.

    Comprehensive Cleaning Requirements and Staffing

    The successful bidder must supply all labour, consumables, and equipment to execute daily, weekly, monthly, and six-monthly cleaning tasks, including:

    • Daily disinfection of high-touch surfaces, toilets, and kitchens
    • Weekly cleaning of blinds, railings, and parking areas
    • Monthly window and air-conditioning unit maintenance
    • Six-monthly steam cleaning of carpets, upholstery, and blinds
    • Provision of 14 full-time cleaning staff (11 for Waterworks, 3 for Training Centre), including supervisors

    All personnel must comply with COIDA, UIF, and Occupational Health and Safety Act (85 of 1993) requirements. The contractor must also provide PPE, uniforms, training, and annual medicals for all staff.

    Mandatory Documentation and Compliance Criteria

    Bidders must submit the following:

    • Valid SARS Tax Compliance Status (TCS) PIN
    • Central Supplier Database (CSD) registration and full report
    • Completed SBD 1 (Invitation to Tender), SBD 4 (Declaration of Interest), and all returnable schedules
    • Company profile, reference letters, and CVs of key personnel
    • Pricing schedule (firm for Year 1, with CPI escalation thereafter)

    All documents must be neatly bound in one original hard copy, accompanied by a USB with soft copies. Incomplete or non-compliant bids will be disqualified.

    Evaluation Methodology and Preference Points

    Bids will undergo a three-stage evaluation:

    1. Mandatory Compliance: Verification of all administrative requirements
    2. Functionality Assessment: Scoring based on experience, resource capacity, technical understanding, and methodology (minimum 70% required)
    3. 80/20 Preferential Procurement System:
      • 80 points for price competitiveness
      • 20 points for specific goals:
        • 20 points: Business located within Newlands, Clermont, KwaDabeka, KwaMashu, Reservoir Hills, or Ntuzuma

    Only bidders passing all stages will be considered for award.

    Submission Guidelines and Key Dates

    • Tender Published: 3 December 2025
    • Non-Compulsory Briefing: 14 January 2026 at 11:00 AM, 88 Dunkeld Road, Reservoir Hills, Durban
    • Closing Date & Time: 29 January 2026 at 12:00 PM
    • Submission Address: Bid Box, UUW Head Office, 310 Burger Street, Pietermaritzburg, 3201

    Late, emailed, faxed, or couriered submissions will not be accepted. Bids must remain valid for 120 days from closing.

    For document requests or queries, contact Mr. Lungelo Madlala at 033-341-1209 or Lungelo.madlala@uuw.co.za.

    Related opportunity: RAF Tender: Cleaning Services for Bloemfontein Customer Centre

    How to Access the Official Tender Document

    The complete tender documentation is available for free download from the National Treasury’s eTenders portal:
    2025.009 (A) Tender document.pdf

    Alternatively, request an electronic copy via email from Lungelo.madlala@uuw.co.za.

    This high-value, five-year contract offers professional cleaning companies in KwaZulu-Natal a strategic opportunity to support South Africa’s vital water infrastructure. Given the detailed scope and rigorous evaluation process, bidders are strongly encouraged to attend the optional briefing and submit thorough, compliant proposals before the 29 January 2026 deadline.

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