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    RAF Tender: Cleaning Services for Bloemfontein Customer Centre

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    The Road Accident Fund (RAF) has issued a Request for Quotation (RFQ) under reference PR10113258 for the Appointment of a Service Provider to Deliver Comprehensive Cleaning Services at its Bloemfontein Customer Service Centre for a period of twelve (12) months. This procurement supports the RAF’s commitment to maintaining a safe, hygienic, and professional environment for clients and staff. The RFQ was published on Wednesday, 3 December 2025, with a closing deadline of Tuesday, 09 December 2025 at 15:00.

    Tender Overview and Facility Context

    Located at the Fedsure Building, 49 Maitland Street, Bloemfontein, 8301, the RAF’s Free State Customer Service Centre serves as a key point of contact for road accident victims and the public. The appointed service provider will ensure this high-traffic facility remains clean, well-maintained, and compliant with occupational health and safety standards throughout the contract period, which commences on 1 January 2026.

    Scope of Cleaning and Hygiene Services

    The successful contractor will be responsible for daily cleaning across all areas of the centre, including:

    • Reception, offices, and waiting areas
    • Ablution facilities (toilets, basins, urinals)
    • Staff kitchenettes and pantries
    • Windows, floors, and high-touch surfaces

    In addition, the provider must supply all cleaning consumables and equipment, including:

    • 5L of foam hand soap (monthly refills)
    • 2L of window cleaner
    • Mops, buckets, vacuum cleaners, and sanitising tools

    All items must be SABS-approved, and the contractor must ensure defective equipment is repaired or replaced within 48 hours of reporting. Consumables will be inspected and verified monthly by RAF personnel.

    Mandatory Documentation and Compliance

    To be considered responsive, bidders must submit the following via email:

    • Completed RFQ document with pricing schedule
    • Valid SARS Tax Compliance Status (TCS) PIN
    • Proof of registration on the Central Supplier Database (CSD)
    • B-BBEE certificate or sworn affidavit
    • Completed SBD 4 (Declaration of Interest) and SBD 6.1 (Preference Points Claim)

    Note: The RAF will not make any upfront payments. Invoices must be submitted to creditors@raf.co.za after service delivery.

    Evaluation Criteria and Preference Points

    The RFQ will be evaluated under the 80/20 Preferential Procurement System:

    • 80 points for price competitiveness
    • 20 points for specific empowerment goals, including Black, women, youth, and disability ownership

    All preference claims must be substantiated with CSD reports or certified documentation. Only compliant and technically responsive bidders will be considered.

    Submission Guidelines and Key Deadlines

    • RFQ Published: 3 December 2025
    • Closing Date & Time: 09 December 2025 at 15:00
    • Submission Method: Email only to Rfq-Menlyn.procurement@raf.co.za
    • Email Subject Line: Must read “PR10113258 – Cleaning Services for RAF Bloemfontein”

    Late, faxed, couriered, or hand-delivered submissions will not be accepted. The quoted price must be firm, inclusive of VAT, and valid for 30 days from the closing date.

    For inquiries, contact Ms. Patience Hellen Phasoane at 012-429-5308 or Patienceph@raf.co.za.

    Related opportunity: ACSA Tender: Fence & Gate Maintenance at OR Tambo Airport

    How to Access Official Tender Documentation

    The complete RFQ documentation package is available for download from the National Treasury’s eTenders portal:

    Fraud Alert: The RAF prohibits the offering of gifts or hospitality by bidders. Report any solicitation to 0800 005919.

    With only six days to respond, this RFQ offers professional cleaning service providers in the Free State a timely opportunity to support a national public entity. Given the strict submission protocol and compliance requirements, bidders are strongly encouraged to prepare and submit complete, competitive proposals before the 9 December 2025 deadline.

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