The Office of the Ombud for Financial Service Providers (FAIS Ombud) has issued an open tender (FAIS2026/27 – T002) to appoint a qualified service provider for critical information and communication technology (ICT) infrastructure. This strategic procurement aims to secure reliable, high-speed connectivity and robust email security solutions to support the Ombud’s daily operations and regulatory functions in Gauteng.
Scope of ICT Services
The appointed service provider will be responsible for:
- Supplying and installing a dedicated 200 Mbps fibre optic internet line with full load balancing.
- Providing monthly utilization graphs and diagnostic reports.
- Managing Microsoft Exchange mail hosting with 60 licenses (100GB mailbox each).
- Providing Outlook Web Access (OWA).
- Delivering Mimecast Premium solution for email with 5 years retention.
- Ensuring 24×7 support with defined Service Level Agreement (SLA) parameters.
- Providing IP Connect, LAN Connect, and MPLS VPN services.
- Demonstrating a smooth transition from existing services with a migration plan.
- Providing redundant infrastructure and daily backups with a 3-year retention period.
Mandatory Site Inspection
To ensure a clear understanding of the FAIS Ombud’s specific technical and spatial requirements, all bidders are strictly required to attend a mandatory site inspection. This inspection must be conducted on any day between 19 and 23 October 2026, at any time between 09:00 and 15:00. Failure to complete this site visit will result in immediate disqualification.
Mandatory Compliance Requirements
Bidders must meet the following requirements:
- Attend a mandatory site inspection between 19 – 23 October 2026, from 09:00 to 15:00 at the FAIS Ombud offices.
- Provide proof of registration on the Central Supplier Database (CSD) with compliant tax status.
- Submit completed SBD 1, SBD 3.1, SBD 4, and SBD 6.1 forms.
- Submit a detailed project plan outlining the approach for responding to fibre downtime and support.
- Provide a maximum of three (3) reference letters from contactable clients confirming successful installation and support of fibre optic internet lines within the last two years.
- Complete Appendix A – Reference List for each submitted reference letter.
Submission Guidelines
A non-compulsory virtual briefing session will be held on Monday, 26 October 2026, at 11:00 via Microsoft Teams. Completed bid documents must be submitted in a sealed envelope, clearly marked with the tender number and description, and deposited at the Menlyn Central Office Building, 11th Floor, 125 Dallas Avenue, Waterkloof Glen, Pretoria, 0010. The strict closing time is 11:00 on Friday, 13 November 2026. For enquiries, contact Thokozile Memela at 012-762-5000 or tenders@faisombud.co.za.
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Document Downloads
Prospective bidders can access the complete tender documentation free of charge via the official National Treasury eTender portal:
- FAIS2026/27 – T002 Primary Fibre, Email Hosting and Telephone Services
- Annexure A – General Conditions of Contract
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