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SA Tourism Seeks Digital Platform Partner for 36 Months

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South African Tourism (SAT), a Schedule 3A public entity, has issued a formal Request for Proposal (SAT 354/26) for the maintenance, optimization, and support of its digital platforms. This strategic 36-month contract aims to secure a highly capable marketing technology partner to ensure the continuous, secure, and optimized performance of SAT’s global and domestic digital footprint, enhancing the digital experience for all audiences.

Scope of Work and Digital Platforms

The successful bidder will be responsible for comprehensive technical support and agile development across SAT’s digital ecosystem. Key deliverables include:

  • Maintenance and optimization of the full suite of SA Tourism digital platforms, including www.southafrica.net, Shotleft.co.za, www.tourismgrading.co.za, and various country-specific domains.
  • Provision of follow-the-sun and 24/7 support, troubleshooting, and resolution for all user queries.
  • Management of hosting environments (including the Xneelo platform) and execution of regular, agile monthly releases.
  • Implementation of technical Search Engine Optimization (SEO) frameworks, API creation, data management, and audit trailing.
  • Dedicated business and functional analysis to translate SAT’s requirements into executable technical specifications.

Mandatory Compliance Requirements

To be considered responsive, bidders must submit a stringent compliance package demonstrating operational legitimacy. Essential documentation includes:

  • A valid National Treasury Central Supplier Database (CSD) registration report reflecting an active MAAA status.
  • A current SARS Tax Compliance Status PIN.
  • A valid Broad-Based Black Economic Empowerment (B-BBEE) certificate or sworn affidavit.
  • Fully completed Standard Bidding Documents, including the Preference Points Claim Form (SBD 6.1).
  • A formal declaration confirming the absence of any conflicts of interest or restrictive supplier measures.

Evaluation Criteria

Proposals will undergo a rigorous, multi-stage evaluation process in accordance with the Preferential Procurement Policy Framework Act and SAT’s internal policies. The adjudication will assess:

  • Administrative Compliance: Verification of all mandatory returnable documents and CSD registration.
  • Functionality Assessment: Evaluation of the bidder’s technical capacity, proposed methodology, in-house team qualifications, and track record in managing similar enterprise-level digital platforms.
  • Price and Specific Goals: Adjudication utilizing the applicable preference point system, balancing cost-effectiveness with transformation objectives such as B-BBEE contribution and local enterprise development.

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Strict Submission Guidelines

There will be no briefing session for this procurement. Bidders must note a critical submission condition: all proposals must be submitted exclusively via the official South African Tourism e-procurement portal. Physical drop-offs, hand deliveries, and courier submissions are strictly prohibited and will not be considered.

Bidders are required to register on the portal (https://e-procurement.southafrica.net) and submit their responses well in advance of the deadline to avoid technical delays. The strict closing time is 12:00 on Wednesday, 09 December 2026. Late submissions will be automatically rejected. For procedural enquiries, contact Raymond Mabuela at 011-895-3000 or tenders@southafrica.net.

Document Downloads

Prospective bidders can access the complete tender documentation free of charge via the official National Treasury eTender portal:

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