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City of Mbombela Seeks ICT Services Provider for 3 Years

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Mbombela Local Municipality has issued Request for Bid COM40/2026 for the provision of ICT services over a 36-month period. This open-tender opportunity targets qualified service providers in Mpumalanga and beyond. The tender was published on 6 May 2026, with submissions closing at 11:00 on Monday, 08 June 2026. All services will be delivered at the Mbombela Civic Centre, located at 1 Nel Street, Sonheuwel, Mbombela, 1200.

Scope of Work – Comprehensive ICT Support

The tender covers the entire ICT lifecycle, including all existing and any new equipment, systems, and services deployed during the contract period – at no additional cost. Bidders must familiarise themselves with the environment (site visits allowed).

Infrastructure overview (see Appendices A & B for full details):

  • Servers & Storage: VMware cluster (3 hosts, 50 VMs), IBM SAN, IBM Flash 5035, IBM TS4300 tape library
  • Network: Cisco switches (WS-C2960, 3560, 3650 series), Cisco ISR routers, Cisco ASA firewalls, Cisco ISE, wireless controllers & bridges (Cisco, Cambium, Proxim)
  • Operating Systems & Applications: MS Windows Server 2008‑2019, Redhat Linux, SQL Server 2008‑2022, Exchange 2013, ArcGIS, Venus Financial System, Solar Financial System, Orbit DMS, PayDay, Onsoft TrackIT, Cognos, Cisco Unified Communications, SharePoint 2013 & Online, plus many custom in‑house systems (Banners, BAS, eTEAS, TOPES, ROMS, etc.)
  • End‑User Devices: 798 desktops/laptops/tablets (mainly Lenovo), 181 printers, 144 multi‑function devices
  • IP Telephony: Cisco call managers, call centre, 720 IP phones, service routers

Key strategic project: The municipality is migrating to M365 – most applications, databases, and systems will move to the cloud (Azure platform, website platform, DMZ). The service provider must manage this transition and ongoing cloud environment.

Submission Requirements and Process

Bidders must submit complete proposals via the National Treasury eTender Portal. No compulsory briefing session will be held, so thorough review of all tender documents is essential. Proposals must address technical capability, financial viability, B-BBEE compliance, and relevant experience in municipal or public-sector ICT environments.

Eligibility and Compliance Criteria

Prospective bidders must be registered on the Central Supplier Database (CSD) and comply with all Public Finance Management Act regulations. Special conditions apply; refer to the bid document for detailed eligibility requirements, evaluation criteria, and preferential procurement considerations under the 80/20 point system.

Contact Information for Enquiries

For technical or procedural queries, contact Mahesh Srinivasan at mahesh.srinivasan@mbombela.gov.za or telephone 013-759-2009. All enquiries should reference tender number COM40/2026. Note that the fax number is also 013-759-2009 for formal correspondence.

Related opportunity: IDT Laptop Procurement Tender Open Until 15 May 2026

Access Full Tender Documentation

Download all required documents from the National Treasury eTender Portal:

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