Amatola Water Board has issued an open tender (AW2026/27/04) for the supply and provision of hosting services and professional support services for a period of five years (60 months). This strategic procurement initiative is designed to bolster the organization’s ICT infrastructure, ensuring secure, reliable, and scalable digital services that support Amatola Water’s core mandate of delivering potable water to communities and institutions across the Eastern Cape.
Scope of Services
The successful service provider will deliver a comprehensive suite of ICT solutions to maintain operational continuity and cybersecurity. Key deliverables include:
- Domain hosting, including registration and renewal services.
- Email archiving and advanced email security to protect against malware, spoofing, and phishing attempts.
- Secure VPN access for mobile employees and remote network connectivity.
- Cloud backup solutions to ensure offsite data redundancy and disaster recovery.
- Internet MPLS Fibre Connectivity for secure, high-speed external communication.
- Hosted firewall services with 24/7 multi-tenanted support to enforce strict traffic control and cybersecurity protocols.
Mandatory Documents List
Bidders must submit the following documents to be considered responsive:
- Completed and signed SBD 1: Invitation to Bid
- Completed and signed SBD 3.2: Pricing Schedule (Non-Firm Prices)
- Completed and signed SBD 4: Bidder’s Disclosure
- Completed and signed SBD 6.1: Preference Points Claim Form
- Completed and signed Form A: Authority to Sign
- Completed and signed Form B: Schedule of Previous Related Contracts
- Completed and signed Form B1 and B2: Confirmation of References (stamped by client)
- CSD registration number and Tax Compliance Status PIN
- Certified copy of ISP ICASA certification or proof of Authorised Partner (not older than 6 months)
- Detailed CV and certified qualifications for key personnel (certification not older than 6 months)
- Detailed Methodology Plan with project breakdown, deliverables, timeframes, and resources
- Joint Venture Agreement (if applicable)
Evaluation Criteria
Proposals will undergo a rigorous three-stage evaluation process. Stage One assesses mandatory administrative requirements. Stage Two evaluates capability requirements, including company experience and technical methodology. Qualifying bids will proceed to Stage Three, adjudicated using the 80/20 preferential procurement system, which allocates 80 points for price competitiveness and 20 points for specific transformation goals.
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Submission Guidelines
There will be no briefing session for this procurement. The original, fully completed bid documents must be submitted in a sealed envelope, clearly endorsed with the bid number and description. Envelopes must be deposited in the official Bid/Tender Box located in the reception area of Amatola Water, 6 Lancaster Road, Vincent, East London, 5217. The strict closing time is 11:00 on Friday, 06 November 2026. Bids must remain valid for 120 days from the closing date. No emailed, faxed, or late submissions will be accepted. For enquiries, contact Namhla Ndlamla at 043-707-3700 or nndlamla@amatolawater.co.za.
Document Downloads
Prospective bidders can access the complete tender documentation free of charge via the official National Treasury eTender portal:
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